Tech Skills | Resume

Technology Skills

I have worked in the I.T. field for more than 25 years. Being the entire I.T. department for nearly all these years, I have had the opportunity to experience nearly every aspect within the I.T. department. This solo situation has also required that I learn and hone the skills needed to manage multiple projects simultaneously, to talk with non-technical staff and make the complex technology concepts understandable, keep everything organized and documented, and to lead all technology based change within the organization.

My current position is within a global IT team where I have had the opportunity to work with a global IT department as well as our US based team. This has provided me with a wonderful opportunity, working in a large enterprise environment, to expand on my skills from small to mid-size companies and dive deeper into various systems. It's also been great to have a team to work with, to be able to give and get help when challenges arise.

Network Administrator

I have worked on Windows based networks for over 25 years in small to medium organizations, in both the nonprofit and manufacturing environments. This has focused on Windows servers including:

Active Directory
Group Policy
DHCP and DNS
Network switches
Firewalls
Wireless access points
Telephone PBXs
Managing internet and telephone ISPs
Azure AD

The network work has includes ensuring HIPAA compliant security, upgrades, warranties, and routine maintenance.

Operations I.T. Manager at TPCA

As the I.T. work expanded over the years, my role in the organization's operations and leadership increased. This work included things like:

Maintain and manage the annual I.T. budget
Write and fulfill the 3-year I.T. Strategic Plan
Write processes and procedures for I.T. related systems
Work on the Corporate Compliance Team in regard to HIPAA security and privacy
Work with the organization's leadership on how to meet the changing needs of the organization through the investment in new technologies
Maintain a Business Continuity Plan and Disaster Recovery plan for the organization
Complete annual HIPAA compliance tasks
Role of the Security Office
Manage any contracts impacting the I.T. department
Purchasing all technology resources for the organization
Managing technology inventory and warranties
Complete annual PCI compliance task
Grant writing for I.T. projects

Systems Administrator

The System Administrator role encompasses all of the platforms, applications, and databases that run on both the network and in the cloud. In addition to vetting out any potential technology solutions for the organization, these tasks included systems such as:

Exchange Online, Teams, and the rest of the Microsoft 365 suite of applications
Box, file storage
Podio by Citrix, relational database business solution for project management, grants management, organizational process & procedures
Naylor AMS, Association Management Software
SentricHR, HR software
Zoom, web-based video conference platform
KnowBe4, security awareness training and testing
SimpleLists, listserv platform
SAP ERP
Sage50, accounting software
Audio/video solutions
Joomla webdesign
Writing all technical and training documents
Various manufacturing systems

Previous manufacturing work has included EDI, SQL DB administration, and custom database administration.

End-User Support

The end-user is my "customer" and providing good service has been very important to me. This work included tasks like:

Workstation maintenance
New computer builds for end-users
Printers
Scanners
End-user software
Cloud solution support
Staff training for various software titles
Onboarding of new staff
Event support
Assisting the company's guests with technology when in the office